Refund policy
At Modern Mystic, we want every order to arrive exactly as expected. If something isn't right, we're here to help. Please contact us within 30 days of delivery, and we'll work with you to find the most appropriate solution.
When Something Isn't Right
We'll gladly help if your order arrives with:
- Damage during shipping
- A manufacturing or printing defect
- An incorrect item
- A fulfillment error
- Another issue affecting the quality of your order
To help us resolve your request as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photos, if applicable
Made Especially for You
Every Modern Mystic piece is made especially for you after your order is placed.
Because each item is produced on demand, we generally cannot accept returns or exchanges for:
- Ordering the wrong size
- Change of mind
- Ordering the wrong color or design
- Personal preference after delivery
Every product page includes a detailed size guide to help you choose the best fit before placing your order. If you're unsure which size to choose, we're always happy to help before you place your order.
Possible Resolutions
Depending on the situation, we may offer:
- A replacement
- A refund
- Store credit
- Another appropriate solution
Our goal is always to provide a fair and reasonable outcome for both our customers and our business.
Before Returning an Item
Please contact us before returning any item.
Returns sent without prior authorization may not be accepted.
If a return is approved, we'll provide instructions for the next steps.
Questions?
We're always happy to help.
We'll get back to you as soon as possible.
Thank you for choosing Modern Mystic